Helpful Answers from Your Trusted Veterinarian in Jackson, TN
Frequently Asked Questions
At Carlton Animal Clinic, we know that pet care comes with questions. That’s why we’ve gathered answers to some of the most common concerns we hear from pet owners. Whether you’re preparing for your first visit or managing long-term care, we’re here to provide the guidance you need with compassion and clarity.
What types of pets do you treat?
We specialize in veterinary care for dogs and cats only. While we love all animals, we do not treat exotic pets, pocket pets, or livestock.
How can I schedule an appointment?
You can request an appointment in one of three ways:
- ✓ Online via PetDesk
- ✓ By phone at (731) 424-4400
We recommend calling for urgent care needs to ensure the fastest response.
Do you accept walk-in appointments?
Our clinic operates by appointment only to minimize wait times and ensure each pet receives the attention they deserve. Please call or request an appointment online in advance.
What should I bring to my first visit?
For new clients, please complete our New Client Form ahead of time. If possible, bring any prior veterinary records, vaccination history, and a fresh stool sample. This helps us get a complete picture of your pet’s health.
What services do you offer?
We provide a full range of veterinary services, including:
- ✓ Wellness and Preventative Care
- ✓ Dental Care
- ✓ Surgery and Spay/Neuter
- ✓ Laser Therapy
- ✓ Internal Medicine
- ✓ Diagnostics and Radiology
- ✓ Pet Nutrition Counseling
- ✓ Microchipping
Do you offer emergency or after-hours care?
We do not provide after-hours or emergency services. If your pet needs urgent care outside our business hours, please contact:
Jackson Pet Emergency Clinic
Phone: (731) 660-4343
What payment options do you accept?
We accept:
- ✓ Cash
- ✓ All major credit cards except AMEX
- ✓ Debit Cards
- ✓ Tap Mobile payments
- ✓ CareCredit (healthcare financing)
- ✓ Pet insurance (we provide documentation for reimbursement)
Do you offer boarding or grooming?
No, we do not offer boarding or grooming services at this time. Our focus is on providing comprehensive medical care for dogs and cats.
Is laser therapy safe for pets?
Yes! We proudly use Class IV therapeutic lasers, which are FDA-approved and completely safe. Laser therapy is a non-invasive treatment that reduces pain and inflammation and promotes healing in pets with arthritis, surgical recovery needs, or chronic conditions.
Can I use pet insurance?
Absolutely. While we don’t file insurance claims on your behalf, we’ll provide detailed invoices and records to help you seek reimbursement from your pet insurance provider.
Still Have Questions?
We’re here to help! If you don’t see your question listed here, feel free to contact our team or call us at (731) 424-4400. We’re happy to support you and your pet every step of the way.